General conditions of sale
The present general conditions of sales apply to all business transactions made on our website, www.ejove.com. that is a domain holder to EJOVE COSMETICS, S.L.
1.Identification
www.ejove.com, is a unit of business which belongs to EJOVE COSMETICS, S.L., company legally established in Spain with C.I.F. B35908177. P.O.BOX Nº2515, POSTAL CODE 35080 LAS PALMAS DE GRAN CANARIA - ESPAÑA. Registered in the trade offcie in LAS PALMAS DE GRAN CANARIA. Any communication may write to the head office or phone 902 886879 or e-mail address info@ejove.com.
2.Activity
www.ejove.com, dedicated to sell, preferably by internet, cosmetic products .
3.Content and information provided on the website
www.ejove.com, reserves the right to modify the commercial offer presented on the (modification on products, pricing, promotions and other commercial terms and service) website at any time www.ejove.com makes all efforts within their means to provide the information contained on the website in a truthful manner and without typos. In the case that at some point event of some error such alien at all times to the will of www.ejove.com, immediately proceed to its correction. There is a typo in one of the listed prices and some client had taken a decision that bug-based purchase , www.ejove.com notify the customer that error and the client shall be entitled to cancel your purchase without any cost for its part.
The contents of the website www.ejove.com they may, on occasions, displayed provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product the customer shall be entitled to cancel your purchase without any cost for its part. www.ejove.com is not responsible directly or indirectly from any of the information, contents, statements and expressions containing products marketed by www.ejove.com.
4.Sales system
To make a purchase, the user can send us your order :
• Internet through the 'shopping cart'.
• Phone : 902886879 / +34 928 426009.
5.Applicable taxes
The prices of the products exposed in the web page of www.ejove.com, do not include value added tax (VAT) that, where applicable, appropriate apply .
Purchases that will be delivered on the territory of any of the Member States of the European Union is subject to VAT.
Purchases must be delivered in territories of States not members of the European Union, or in the Canary Islands, Ceuta or Melilla are exempt from VAT and are you loaded I.G.I.C (tax Canary) Prices valid until next edition except typo .
6.Terms of payment
While making the order, the customer can choose freely pay the purchases you make with your card (American Express, MasterCard, Visa, Visa Electron,...) on the income in our current account. All orders outside of Spain must be paid before hand by card or deposit into our account. In certain cases and to prevent fraud , www.ejove.com reserves the right to a client request a specific payment method should not reliably certifying the identity of the buyer.
7.Shipping terms
Transport customer shall be in charge.
The order will be immediately processed and prepared, so any extension thereof shall be considered as a new order. Deliveries shall be made at the domicile of the customer in a period of approximately five to eight working days according to stock availability.
www.ejove.com sends orders to customers with courier companies of the group. Transport times may be altered by extraordinary in the carrier incidents and difficulties in the delivery of goods .
8.Rights of buyer and return policy
The catalog that is displayed is merely indicative. This situation prevents us to www.ejove.com accurately inform their clients about the availability of products as well as to ensure a certain delivery time which, in any case, will depend on the time to manufacture product.
www.ejove.com ensures its customers the possibility to cancel your order at any time and without charge provided that cancellation is communicated before the order has been placed at the disposal of the carrier for shipment.
The customer may return any item purchased on www.ejove.com provided products have not been opened or used and retain their seal or original packaging.
The customer may, within seven days from the date of receipt of the order to rescind the contract and make the return of the product purchased. The customer shall communicate to www.ejove.com by the deadline stipulated, and by any means admitted to right, his desire to exercise the right to withdraw from the contract. Returned order must be delivered together with the delivery order and if issued invoice to www.ejove.com, running the client with the expenses of return is the transport company which the send customer.
After seven days from the date of receipt of the product, only accept returns with the prior approval of our company, otherwise return will be nonoperational and forwarded.
In these cases, www.ejove.com, return money purchase on credit on the credit card, through a bank transfer to the account indicated by the client or pass on your personal account
If a product other than the requested by client delivered by www.ejove.com error out, that you will be withdrawn and will be delivered the right product provided that the client send us that product with expenses paid to our dependency then we send it without any additional charge for the buyer.
For any incident related to the return of items in our store you can contact our service department customer via email : info@ejove.com or by phone 902886879.
9.Customer obligations
www.ejove.com customer undertakes at all times to provide accurate information on the data requested in the order or user registration forms, and to keep them up-to-date at all times .
The customer undertakes to accept all the provisions and conditions contained in the present general contract conditions understood that they collected the best service possible for the type of activity that develops www.ejove.com.
It also undertakes to confidentially, and with maximum diligence save your personal website, access keys in the event that they exist .
The customer undertakes to enable the delivery of the requested order by providing an address of delivery which can be delivered the order requested within the standard hours of delivery of goods (from Monday to Friday from 10: 00 to 13: 30 and 16: 00 to 18: 00). In the event of breach by customer of this obligation, www.ejove.com will have no responsibility for delay or impossibility of delivery of the order requested by the customer .
10.Security and confidentiality
www.ejove.com guarantees security and confidentiality in all your communications with your customers .
The process of purchase data are saved in a database designed for this purpose. www.ejove.com guarantees the protection and confidentiality of the data personal, household, payment and any kind of customers in accordance with the law Orgánica 15/1999, of 13 of Diciember of protection of personal data.
All data provided by customers to www.ejove.com or its employees, will be included in an automated file created and maintained under the responsibility of www.ejove.com, in order to be established in each data collection form personal data. This form can accept or not aims and purposes other than those required for the fulfilment of this contract.
In compliance with the organic law 15/1999 de 13 de Diciember, www.ejove.com customers can, at any time, exercise your rights of access, rectification, cancellation and opposition over your personal data communicating it in writing to www.ejove.com, P.O.Box Nº 2515, Postal Code 35080 LAS PALMAS DE GRAN CANARIA (Spain).
In the event that the data supplied are associated with a purchase, Spanish legislation requires us to keep them at least five years, so it may not be clear or correct, although Yes block (cancel), while the customer so requests it .
11.Applicable law and competent jurisdiction
The sales made by www.ejove.com are subject to Spanish legislation. In case of any conflict or discrepancy, the applicable jurisdiction will be the courts or tribunals of the buyer .
12.Warranty
All our products comply with the existing legislation on technical (Directive 93/42/EEC) or other international standards in force for each article .
13.Clause of sale
COSMETICOS EJOVE.S.L. It is not responsible for any direct or indirect consequences which may result from the use of the products. EJOVE reserves the right to add or delete products or services listed in this catalogue and also declines any responsibility which may derive from this catalog printing errors or any printed material future reserves the right to correct them .
The receipt of any order automatically implies the acceptance of the conditions detailed above .
COSMETICOS EJOVE, S.L.